Blue Mountains Tenants' Advice and Advocacy Service (BMTAAS)
Blue Mountains Tenants' Advice and Advocacy Service (BMTAAS) is a free, confidential service that assists tenants living in the Blue Mountains council area.
Our tenant advocates provide free tenancy services in the following areas:
- Information and advice about your rights as a tenant.
- Advocacy on your behalf in negotiations with your landlord or real estate agent.
- Representation in the NSW Civil and Administrative Tribunal (NCAT).
- Provides community education to tenants, community organisations and service providers on tenancy issues.
Please note: we require the full name of your landlord before we can provide tenancy advice.
How do I get tenancy advice?
BMTAAS operates an advice line on set days and times.
Call – (02) 4704 0201
Mondays and Tuesdays from 9.30am - 12.30pm
Staff are available from Monday to Thursdays and messages left outside the above times will be attended to by the next available advocate.
Our tenant advocates also attend the NSW Civil and Administrative Tribunal (NCAT) at Katoomba courthouse every sitting day to provide duty advocacy to tenants involved in a residential tenancy matter before the Tribunal.
We help tenants living in:
- Private rentals
- Social housing (Housing NSW or community housing)
- Aboriginal housing
- Residential caravan parks
- Strata title units
Your rights as a tenant:
As a tenant, you have legal rights. All residential tenancies in NSW are covered by the Residential Tenancies Act 2010. As a tenant, you have the right to:
- Premises that are clean and fit to live in
- Privacy and full use of the property
- Reasonable security and locks
- Repairs carried out by the landlord in a reasonable time
- Reimbursement for any urgent repairs paid by you (up to $1000)
- Receive valid rent increase and termination notices in writing
Your responsibilities as a tenant include:
- Paying rent on time
- Reporting repairs, preferably in writing
- Leaving premises in the same condition as when you first moved in
We can help with:
- Starting a tenancy
- Rent disputes
- Bond disputes
- Repairs and maintenance
- Locks and security
- Termination notices
- Consumer, Trader and Tenancy Tribunal hearings
- Housing NSW appeals
- Landlord’s responsibilities
- Disputes with landlords and real estate agents
Tenancy Information and Referrals
Tenant’s Union NSW
The Tenant’s Union has information about tenancy law in NSW as well as factsheets and sample letters.
NSW Civil & Administrative Tribunal (NCAT)
The NCAT is the Tribunal that hears tenancy disputes. Information about the NCAT process, hearing lists and details of the Tribunal.